complaint·June 10, 2023

Based on interviews and observation, apartments are being cleaned once a week. LPA observed Rm 237,226,236,242 and 335. Rooms were observed to be clean. Based on interviews it was undetermined whether or not residents are paying for services not rendered. Based on interviews of staff and residents, there are no residents at this time that are being threatened to be evicted. Based on interviews of staff and residents, it was undetermined if staff are not communicating with residents. Based on interviews and observation, it is undertimined if above allegations occurred. Although the allegation may have happened or is valid, there is not a preponderance of evidence to prove the alleged violation did or did not occur, therefore the allegation is UNSUBSTANTIATED. Exit interview conducted. A copy of this report was given to Activities Director Lucy Clem, whose signature confirms receipt of this report.