complaint·December 21, 2023

2. Resident sustained skin lacerations due to staff negligence. On 7/7/2023, while in the activity room, R1 received lacerations to his left hand and fingers. According to facility staff, R1 was left unattended for approximately five minutes. R1 was seen in the emergency room, where the attending physician determined that the lacerations were consistent with injuries that would be sustained from R1’s wheelchair. 3. Staff handled resident in a rough manner causing bruising. R1 complained to their responsible party and to facility staff of being handled roughly. R1 requested that certain staff at the facility no longer provide direct care to him due to what they claim was rough handling. Although R1 did receive bruising to their arms, it is unclear as to whether this was as a result of handling by facility staff. During interviews, facility staff deny handling R1 in a rough manner, and also deny witnessing any staff handle R1 roughly, or in a way which is considered inappropriate. 4. Staff spoke inappropriately to resident. During interviews, facility staff denied speaking inappropriately to R1, or any other residents. Other facility residents stated that staff provided adequate care for them and felt that they were treated well by staff. Although these allegations may have happened or are valid, there is not a preponderance of evidence to prove the alleged violations did or did not occur, therefore the allegations are unsubstantiated. A copy of the report was provided to the licensee vial email and exit interview conducted.