complaint·March 14, 2024

2. Staff are not assisting resident with mobility issues: During interview, R1 has stated that staff provide her with the assistance she needs. R1 stated that during her stay at a skilled nursing facility, the staff there did not provide her with enough assistance retrieving her personal items from her old room at the facility. These staff are not employed by Pacific Grove Senior Living. 3. Staff are not following resident’s modified diet plan: Based off of record review and interview, there was no documentation to show that R1 was given a modified diet plan by her physician. Facility staff do track residents' modified diet plans on a roster, and these diet plans are adhered to by staff. Although the allegations may have happened or are valid, there is not a preponderance of evidence to prove the alleged violations did or did not occur, therefore the allegations are unsubstantiated. No deficiencies were cited. A copy of the report was provided to the licensee vial email.