complaint·April 11, 2024

On 4/11/2024, Licensing Program Analyst(LPA) D. Ayers arrived at the facility unannounced to conduct an initial 10-day complaint inspection. LPA met with Executive Director Jessica Sanchez and announced the purpose of the inspection. 1) Resident's ceiling is leaking water: During the visit, LPA conducted interviews and inspected the facility. LPA toured the bedroom and bathroom of Resident 1 (R1). R1 stated that there had been a leak in their bathroom ceiling, but it was repaired by facility staff. According to facility staff, the leak was repaired on 3/31/2024, and had been leaking for a few days. LPA observed two patches in the ceiling that appeared to be repaired and painted. There were no active leaks in residents' bedrooms at the time of inspection. Although the allegations may have happened or are valid, there is not a preponderance of evidence to prove the alleged violations did or did not occur, therefore the allegations are unsubstantiated. No deficiencies were cited. A copy of the report was provided to the licensee vial email.