complaint·December 4, 2024

On 12/04/2024, Licensing Program Analyst (LPA) V. Gorban conducted an unannounced follow up complaint visit. LPA explained the purpose of visit to Administrator Jessica Sanchez. LPA toured the facility conducting safety checks, reviewed and received copies of facility records. Allegations: Facility did not adhere to resident's Admission Agreement. Licensee is not ensuring that facility is free from mold. Facility is in disrepair. Staff did not accord dignity to resident in care. During complaint investigation department reviewed facility files and interview administrator. Based on information provided the resident (R1) is not under Licensing supervision and jurisdiction. Based on these findings, the department have found that the complaint was unfounded, meaning that the allegation was false, could not have happened and/or is without a reasonable basis. Exit interview conducted, report signed and copy of this report provided to Administrator for facility records.