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Inspection visit

complaint

PACIFIC GROVE SENIOR LIVINGLicense 2772092412 citations on this visit
2 citations recorded

Inspector’s narrative

What the inspector wrote

The Department investigated the allegation: Elevator not serviced since 2022. Record review revealed that the facility elevator was last serviced on 01/19/2021. LPA observed that the elevator permit expired on 01/19/2022. Per the Department of Industrial Relations, no elevator shall be operated without a valid, current permit. Based on observation, interviews, and records reviews, elevator next service date have not been established or recorded; the preponderance of evidence standard has been met, therefore the allegation: Elevator not serviced since 2022, is found to be SUBSTANTIATED. A deficiency is being cited in accordance with California Code of Regulations, Title 22, on the attached 9099-D. The Department investigated the allegation: Facility does not have sufficient staff to respond to resident’s calls for assistance. It was found that on 02/16/2025, the facility elevator “broke down” with a resident inside. Record review and interviews revealed that facility staff did not respond to the elevator emergency assistant call light for approximately 30 minutes. The preponderance of evidence standard has been met, therefore the allegation: Facility does not have sufficient staff to respond to resident’s calls for assistance, is found to be SUBSTANTIATED. A deficiency is being cited in accordance with California Code of Regulations, Title 22, on the attached 9099-D. Exit interview conducted. This report was signed on-site. A copy of this report and appeal rights were provided to Administrator.

Citations

4 citations recorded*CCLD

What does Type A vs Type B mean?

Type A. Serious citation. Imminent or substantial risk to children. The regulator requires corrective action immediately and may impose a civil penalty.

Type B. Lower-severity citation. Corrective action required, no imminent risk. The regulator monitors compliance on the next visit.

  • 87303(b)(1)Type B

    87303 Maintenance and Operation. (b) A comfortable temperature for residents shall be maintained at all times. (1) The facility shall heat rooms that residents occupy to a minimum of 68 degree F, (20 degrees C). This requirement was not observed as evidenced by: Based on observations facility measured temperature during the visit recorded at 65.9 degrees, staff failed to maintain comfortable temperature for residents at the facility, which poses potential health and safety risk to persons in care.

  • 87303(i)(1)Type A

    87303 Maintenance and Operation. (i) Facilities shall have signal systems which shall meet the following criteria: (1) All facilities licensed for 16 or more and all residential facilities having separate floors or buildings shall have a signal system which shall: This requirement was not observed as evidenced by; the facility call light system does not work as required. Four out of nine residents unable to utilize call system services, which poses potential health and safety risk to persons in care

  • 87303Type B

    87303 Maintenance and Operation. (a) The facility shall be clean, safe, sanitary and in good repair at all times. Maintenance shall include provision of maintenance services and procedures for the safety and well-being of residents, employees and visitors. This requirement was met as evidenced by: on 02/16/2025 at approximately 4:45PM a resident was trapped in the elevator when it malfunctioned for approximately 30 minutes. Based on records review elevator was not serviced since 2021, which poses potential health and safety risk to persons in care

  • 87411(a)Type B

    (a) Facility personnel shall at all times be sufficient in numbers, and competent to provide the services necessary to meet resident needs. This requirement was not met as evidenced by; when on 2/16/24, at approximately 4:45PM resident trapped in the elevator when it malfunctioned. Residents calls for assistance went unanswered for approximately 30 min, this poses potential health and safety risk ti persons in care.

FAQ · About this visit

Common questions about this visit

What happened during the April 9, 2025 inspection of PACIFIC GROVE SENIOR LIVING?

This was a complaint inspection of PACIFIC GROVE SENIOR LIVING on April 9, 2025. 2 citations were issued: 2 Type B.

Were any citations issued to PACIFIC GROVE SENIOR LIVING on April 9, 2025?

Yes, 2 citations were issued (0 Type A, 2 Type B). The first citation was for: "87303 Maintenance and Operation. (b) A comfortable temperature for residents shall be maintained at all times. (1) The f..."

What type of inspection was this?

This was a complaint inspection. Complaint inspections are triggered when someone reports a concern about the facility to CCLD.

SourceView on CCLDView original report

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Data from CCLD public records. Last updated . If you believe any information is inaccurate, report it here.