Incident investigation·October 20, 2025

Licensing Program Analyst (LPA) Daiquiri Boyd made an unannounced Case Management visit to the facility. LPA Boyd was at the facility to address a recent report that the fire sprinkler system at the facility is not working. Sheenal Prasad, Administrator(AD) met with LPA upon arrival to the facility. AD explained to LPA that they saw water gushing out from the side of the building by the alley on 10/09/2025. AD stated that they then called CalAm to address the water issue and they were told that they could not help the facility because it not a city water pipe. CalAm is a City of Seaside entity that addresses water lines. AD then called California Fire Protection Inc. so that they could then assess the problem of the water leak. California Fire Protection stated that it was an underground water pipe that broke. About Care received an estimate to fix the pipes and the repairs are to be made on 10/21/2025. California Fire Protection is in contact with Seaside Fire Dept. Chief as to the repairs. Seaside Fire Dept. has come to the facility twice to inspect and ensure that they are following protocols and to make sure they are in contact with California Fire Protection to fix the issue. There is no disruption of water service to the facility. Visit concluded.