Complaint·July 1, 2025

On 07/01/2025, Licensing Program Analyst (LPA) V. Gorban conducted an unannounced complaint investigation visit. LPA explained the purpose of visit to Resident Care Coordinator Karina Ramirez . During the course of the investigation, LPA conducted a facility conducted a facility tour, interviewed residents, and reviewed records. The Department has investigated the allegations: Staff are not adequately trained and Inadequate staffing affecting resident care. Based on observations during facility visits, staff interviews, and records review, staff training completed on monthly bases. Regarding inadequate staffing, records reviews and staff interviews reveal no interruptions while providing residents care. Although the allegations may have happened or valid, there are not a preponderance of evidence to prove the alleged violations did or did not occur, therefore the allegations are Unsubstantiated. No deficiencies were cited during this visit. Exit interview conducted. Report signed on-site. A copy of this report provided to the facility records.