Complaint·September 25, 2025

On 09/25/2025, Licensing Program Analyst (LPA) V. Gorban conducted an unannounced 10-day complaint investigation. LPA explained the purpose of visit to administrator Andrea Ramirez. The Department has investigated the allegations: Staff do not provide adequate laundry services. Based on observations during facility visits and records review, the laundry services provided to residents on the same day as shower scheduled day. Per staff interviews no reports of incompleted laundry documented. Regarding, Staff are not meeting residents' hygiene needs. Based on records reviews and interviews, hygiene provided to residents on regular basis, in the morning and after meals, hygiene refusal documented, reported to lead staff and re attempted once more on different shift. Although the allegations may have happened or valid, there are not a preponderance of evidence to prove the alleged violations did or did not occur, therefore the allegations are unsubstantiated. No deficiencies were cited during this visit. Exit interview conducted, report signed and copy of this report provided to facility administrator.