Complaint·December 2, 2025

On 12/02/2025, Licensing Program Analyst (LPA) V. Gorban arrived unannounced to deliver findings on a complaint investigation. LPA explained the purpose of the visit to administrator Andrea Ramirez and was allowed entry. During the course of the investigation, LPA conducted a facility tour, conducted interviews, and reviewed records. The Department has investigated the allegation: Staff confiscated residents' personal belongings. Based on interviews and record reviews, staff notified residents on October 1st, 2025 of removing name plaques and shadow boxes off the front wall due to privacy concerns. Residents offered to keep items removed inside the apartments and maintenance personnel will assist to hang them up correctly per residents request. Although the allegation may have happened or valid, there is not a preponderance of evidence to prove the alleged violation did or did not occur, therefore the allegation is unsubstantiated. Exit interview conducted, report signed and copy of this report provided to facility administrator.