Complaint·February 5, 2026

Allegations: Staff leave resident on the floor after falls for a prolonged period of time, Staff do not respond to residents calls for assistance in a timely manner. Based on staff interviews facility area is monitored by staff every 2 hours during NOC shift. During the day, staff attend to residents more frequently because of meals, baths, care plans, and medications procedures. Additionally, facility equipped with call light system that allows residents to request help when staff is not in proximity. Based on records review falls documented and reported to Licensing office. Although the alleged violations may have happened or are valid, there are not a preponderance of evidence to prove the alleged violations did occur, therefore the allegations are Unsubstantiated. Exit interview conducted, report signed and copy of this report provided to administrator for facility records.