Complaint·April 20, 2026

Continued from LIC9099... Additionally, residents' trash is checked daily and is dumped if needed. Residents' personal laundry is washed by the care staff once per week. If anything needs to be addressed and cleaned, it is dealt with immediately. The other common areas and public restrooms are cleaned daily. Interviews conducted with Resident 1 (1), Staff 1 (S1), and Staff 2 (S2) on 01/14/2026, interviews conducted with Staff 3 (S3), Staff 4 (S4) and Witness 1 (W1) on 02/24/2026, and interviews conducted with Witness 2 (W2) on 03/30/2026, Witness 3 (W3) on 04/15/2026, and Witness 4 (W4) and Witness 5 (5) on 04/15/2026 revealed conflicting information as to whether R1 was forced to shower or not. While photos dated 01/07/2026 were provided to LPA and show broken finger nails, there is no way to confirm when or how they occurred. Hospital records dated 01/11/2026 reveal that ER personnel were encouraging food and hydration but R1 refused. Additionally, while a third party Hospice agency record dated 01/26/2026 indicate that R1 was malnourished, R1 moved out of the facility on 01/16/2026 and the above mentioned interviews conducted with S1, S3, and S4 revealed that residents are offered water and fluids with every meal, and the evening shift caregivers ensure the residents each have fresh water available in their rooms. LPA received conflicting information regarding each of the above allegations. Based on interviews conducted, observations made, and records obtained, the allegations of a personal rights violation, staff does not ensure resident is hydrated, and staff do not keep the facility clean and sanitary are UNSUBSTANTIATED . A finding that a complaint allegation is unsubstantiated means that although the allegation may have happened or is valid, there is not a preponderance of evidence to prove the alleged violation(s) did or did not occur, therefore the allegation is UNSUBSTANTIATED . No deficiencies cited. Exit interview conducted with Administrator, whose signature on form confirms receipt of document(s).