Complaint·May 29, 2026

Continued from LIC9099... "will not be prorated on a daily basis upon the resident's admission to, permanent departure from, the facility during the month." While record review revealed that R2 had purchased groceries for themself on at least one occasion, an interview with R2 revealed that they purchased groceries for themself and to share with other's in the facility, because they wanted pricier, specific, bulk food items and they chose to share with others in the facility. Interviews further revealed that R2 was not asked to purchase food for themself or the facility staff or residents, but rather R2 did so on their own volition. Interviews with R2 and the Licensee further revealed that the facility staff prepared separate items for R2 in addition to the meals prepared for the rest of the facility residents and did not charge R2 extra fees for the added service. Based on interviews conducted and documents obtained, the Department received conflicting information. Based on interviews conducted, observations made, and records obtained, the allegation that staff is financially abusing residents is UNSUBSTANTIATED. A finding that a complaint allegation is unsubstantiated means that although the allegation may have happened or is valid, there is not a preponderance of evidence to prove the alleged violation(s) did or did not occur, therefore the allegation is UNSUBSTANTIATED. No deficiencies cited. Exit interview conducted with Teresita Buenavista, Caregiver, whose signature on form confirms receipt of document(s).