Complaint·October 2, 2023

Also to emailed to each of the managers. LPA tested this process and left a message with the answering service. LPA received a return call within 15 minutes. LPA made another attempt approximately 30 minutes later, the telephone was answered by staff. LPA observed a telephone available for residents to use to make private telephone calls. Based on interviews conducted with residents, LPA was informed the facility has suggested visiting hours but if a visitor wishes to come before or after, they are able to do so as long as they do not cause disruptions to other residents. Residents told LPA they have not had any situations where their visitor was told leave before they were ready. Although the allegations may have happened or are valid, there is not a preponderance of evidence to prove the alleged violations did or did not occur, therefore the allegations are Unsubstantiated.