Complaint·April 26, 2024

Continued from LIC9099 Complaint alleges that staff interfered with resident’s visits. Residents interviewed indicated that they have not had staff interfere with their visits. Staff interviewed stated that they do have recommended visitation hours, and they try to encourage visitors to not come during mealtimes. However, they do not monitor or interfere with visitation. Interviews revealed that there is one resident (Resident 1, R1) who cannot have two specific individuals visit due to a restraining order that was filed against them. Documentation reviewed revealed that the restrained persons shall not contact the individual directly or indirectly, in any way, including but not limited to: in person, by telephone, in writing, by public or private mail, by interoffice mail, by email, by text message, by fax, or by other electronic means. Staff interviews indicated that R1 still had visitors, but staff encouraged those visitors not to use their phone with R1 present in order to mitigate indirect contact from those restrained from R1. Based on interviews conducted and observations made, and while the allegation may be valid, there is not a preponderance of evidence to prove the alleged violations did, or did not, occur. Therefore, the allegations are UNSUBSTANTIATED.