Complaint·April 26, 2024

Continued from LIC9099-A Complaint alleges that facility is not providing adequate laundry service because items go missing and clean laundry still smells. LPA toured the facilities laundry room and observed the washer and dryer to be operational. LPA observed a drying rack to allow clothes to air dry. Interviews conducted revealed that residents drop off their laundry outside of their rooms and it is washed overnight. Interviews with residents revealed that 2 of 3 residents confirmed that their laundry has gone missing, however their laundry got switched with other residents of a similar name. Residents interviewed denied that their laundry was malodorous. Based on interviews conducted and observations made, and while the allegation may be valid, there is not a preponderance of evidence to prove the alleged violations did, or did not, occur. Therefore, the allegation is UNSUBSTANTIATED. Continued from LIC9099 Complaint alleges that food is not being served at appropriate temperature. LPA observed facility to have electric warmers that meals are served out of. Staff confirmed that it is their procedure to preheat the warmers before mealtimes. Interviews conducted revealed that meals do not always come out hot, and that there has been a time when vegetables came out with frost still on them. Based on documentation reviewed and interviews conducted, the preponderance of evidence standard has been met, therefore the above allegations are found to be SUBSTANTIATED . Deficiencies are cited from the California Code of Regulations (Title 22, Division 6). Appeal rights given. Failure to correct the deficiency and/or repeat deficiencies within a 12 month period may result in civil penalties.