Complaint·August 20, 2024

Licensing Program Analyst Leibert arrived unannounced for the purpose of delivering findings on this complaint. During the course of this investigation Staff, residents and persons responsible for the residents were interviewed. Four unannounced site visits were conducted and pertinent documents obtained and reviewed. The following determinations are made: No evidence of medication errors or abuse of residents was found; The "Incontinent Care & Toileting Residential Documentation logs for a 60 day period before and after receipt of the complaint indicate residents were checked and changed appropriately; Three of the four showers on site are functioning properly with hot water; All family members with residents in care that were interviewed have indicated satisfaction with the care provided; The Hospice nurses notes for the two Hospice patients interviewed indicate no abuse and good care being provided by staff. Although the allegations may be true, based on statements and documents, there is not a preponderance of evidence to prove or, disprove, the allegations. Therefore, the allegations are found to be UNSUBSTANTIATED. No citations issued today. Report left.