Complaint·January 9, 2025

At approximately 08:45AM, Licensing Program Analyst (LPA) Chris Arnhold arrived at this facility unannounced, to conduct an investigation into the above allegation. LPA met with Administrator Shanti Subba, reviewed records and toured the facility. LPA received copies of documents. Based on records reviewed and interviews conducted, resident (R1) was admitted to the facility 07/17/2024, and was given a head to toe examination. This exam revealed some redness on the front of the body. Resident did not display any discomfort until September 30th. Facility notified the physician and requested treatment. Facility continued to document and monitor and was in communication with the physician. An appointment was scheduled with a physician for another examination but due to resident behaviors, the appointment did not help. Facility continued to communicate with physician to address the skin condition. Home Health was ordered to evaluate resident, but do to insurance issues, the home health visit did not occur. Facility continued to communicate with the physician on a course of treatment. Based on records reviewed, there have been no tests done to diagnose the skin condition to confirm scabies. There are no diagnosed cases of scabies in the building. This agency has investigated the above allegation. We have found that the complaint was unfounded, meaning that the allegation was false, could not have happened and/or is without a reasonable basis.