Complaint·February 4, 2026

Continued from LIC9099... Additionally, residents' trash is checked on each shift (three times per day) and is dumped if needed. Residents' personal laundry is washed by the care staff once per week. The hallways are cleaned on the days when housekeeping is scheduled to clean the rooms in that wing and more frequently if needed. If anything needs to be addressed and cleaned, it is dealt with immediately. The other common areas and public restrooms are cleaned daily. LPA obtained cleaning schedules for the month of February 2026 which confirm the cleaning schedule reported by Administrator. These schedules reflect that the facility has three full-time housekeeping staff: one focuses on the memory care unit and the other two focus on the remainder of the facility. Based on interviews conducted, observations made, and records obtained, the allegations that staff do not keep the facility clean and sanitary is UNSUBSTANTIATED . A finding that a complaint allegation is unsubstantiated means that although the allegation may have happened or is valid, there is not a preponderance of evidence to prove the alleged violation(s) did or did not occur, therefore the allegation is UNSUBSTANTIATED . No deficiencies cited. Exit interview conducted with Administrator, whose signature on form confirms receipt of document(s).