Complaint·November 18, 2025

Continued from LIC9099... S1 stated that they had facility staff immediately call the advice nurse who then instructed facility to send R1 to the ER for evaluation where R1 was later diagnosed with a urinary tract infection (UTI) and discharged home the same day with three days of antibiotics per hospital discharge summary dated 10/2/2025. As of 10/13/2025 facility visit, S1 stated that R1's UTI was resolved and that R1 was seen by their primary care physician (PCP) for a follow up visit on 10/9/2025. The after visit summary from this follow up appointment does not mention R1's UTI. Based on observations made, interviews conducted, and records reviewed, the Department received conflicting information regarding this allegation. Based on interviews conducted and records obtained, the allegation that facility did not seek timely medical attention for R1 is UNSUBSTANTIATED. A finding that a complaint allegation is unsubstantiated means that although the allegation may have happened or is valid, there is not a preponderance of evidence to prove the alleged violation(s) did or did not occur, therefore the allegation is UNSUBSTANTIATED. No deficiencies cited. Exit interview conducted with DRP, whose signature on form confirms receipt of document(s).