complaint·April 25, 2024

2. One resident stated the staff are very rude to them. Staff interviewed stated there is one resident who cannot be pleased no matter what they do. Nine residents interviewed stated the staff are very good to them. LPA observed interactions between residents and staff during visits dated 04/10/2024, and today and did not observe any negative interactions. LPA cannot prove or disprove the allegation. 3. One resident stated there is an issue with the kitchen and it causes the apartment to vibrate and have loud noises. The one resident was offered to move to another apartment and the one resident refused. Executive Director Kristie Laine had the walk-in refrigerator and walk-in freezer inspected and the company that did the inspection did not find anything wrong with the units. LPA interviewed the residents in the apartments on both sides of the one resident with the issues and those residents do not have any issues. LPA interviewed seven other residents and they also stated there were no issues. LPA cannot prove or disprove the allegation. Although the allegations may have happened or are valid, there is not a preponderance of evidence to prove that the alleged violations occurred, and the findings are UNSUBSTANTIATED.