Complaint·July 23, 2021

1) Staff not providing meals to resident in a timely manner. Based on 10 staff and 12 resident interview statements obtained, LPA determined that the above allegation occurred. Four staff members interviewed confirmed that there were incidents of residents receiving their meals late or not at all during October 2020. Two residents confirmed to have received their meals late during this period. 2) Staff not providing adequate food service for resident. Based on 10 staff and 12 resident interview statements obtained, LPA determined that the above allegation occurred. During this period, 4 staff members confirmed of burnt toast being served and 2 residents confirmed receiving burnt toast. 3 staff members did not visually witness burnt toast being served but doesn't doubt that that residents did receive burnt toast. 3 staff members confirmed that residents were served frozen or undercooked vegetables and 1 staff confirmed the allegation. Based on LPA information obtained during investigation, the preponderance of evidence standard has been met; therefore, the above allegation is found to be SUBSTANTIATED . California Code of Regulations (Title 22, Division 6, Chapter 8), are being cited on the attached LIC 9099D. Exit interview conducted and a copy of the report was given.