complaint·October 3, 2023

R1 was admitted to the facility September 5, 2023 and there was a plan in place to get the resident acclimated to the community and new surroundings. There was a staff member present in the memory care unit to redirect the resident if needed, hourly visual checks were conducted, and eventually 1 on 1 care is required if necessary. On September 5, 2023 facility staff contacted R1's physician because R1 refused to take medication and R1's son was called as well. The residents son came to the facility (9.5.23) because R1 was having a hard time adjusting. September 6, 2023, Rowntree staff contacted R1's physician regarding medication for anxiety and restlessness. Staff also requested recommendations to deal with the residents anxiety and restlessness during the call to the physician. September 7, 2023, Rowntree staff left another message with R1's physician to request assistance because none of the previous calls were returned. On the same day (9.7.23) about 7PM, R1 was able to open an emergency exit in the memory care unit and exit the building. Alarms went off and staff followed right behind the R1 and redirected the resident back to memory care. As a result of this attempted elopement, it was determined R1 would need 1 on 1 care. R1's son was informed of this decision, and Rowntree Gardens covered the cost of the 1 on 1 care for the first day and was willing work with 1 on 1 care providers of the son's choice. September 8, 2023, a care plan meeting was held with R1's son and it was determined the facility would not be able to meet R1's needs. Based on the information gathered during the investigation through interviews and document review, the allegation mentioned above is deemed UNFOUNDED, meaning the allegation is false, could not have happened and/or is without a reasonable basis. An exit interview was conducted, and a copy of this report was provided.