complaint·October 27, 2023

Per interviews conducted on August 23, 2023, twelve out of the twelve residents indicated that three meals including snacks were offered daily, and that they never experienced a day without a meal. All twelve residents indicated that the food was nutritionally balanced, was of good quality, and portion size. However, two out of the twelve residents indicated that their meal wait times were inconsistent on or before August 2023. Six out of the six staff interviewed indicated that no meals have ever been missed. Two of the five staff indicated that the kitchen was short staffed to meet the demands resulting in the delay in serving. LPA was able to verify on today’s date that the food was of good portion, nutritionally balanced, and served by at least 4 servers on time in between 11:00am-11:15am. Based on LPA’s observations, interviews, and the records that were reviewed, although the allegation may have happened or are valid, there is not a preponderance of evidence to prove the alleged violation did or did not occur, therefore the allegation: Staff are not providing adequate food service to residents in care is deemed UNSUBSTANTIATED. An exit interview was conducted with Chief Executive Officer/President Rob Goerzen, and a copy of this report including the LIC9099-C were provided at the end of the visit. The kitchen was clean and organized, perishable items were refrigerated and sectioned off to prevent food spoilage and cross-contamination, items were properly sealed, labeled, and dated to monitor the food’s expiration. Four out of the five staff denied the allegation while one out of the five staff was unable to provide details as they were uninformed of the details of the dining operation. This agency has investigated the complaint and based on the observations made, interviews which were conducted, and the records that were reviewed, the following allegation: Staff are not properly storing food is deemed UNFOUNDED. We have found that the complaint was unfounded, meaning that the allegation was false, could not have happened and/or is without a reasonable basis. We have therefore dismissed the complaint. An exit interview was conducted with Chief Executive Director/President Rob Goerzen, and a copy of this report along with the LIC9099-C were provided at the end of the visit.