complaint·August 23, 2024

LPA conducted a record review on facility invoices for grocery and supplies. Records dated from July 5, 2024, to July 23, 2024 from four different vendors revealed that facility is receiving food supply on a weekly basis. Interviews conducted with staff reveal that twelve of twelve staff confirmed that facility has no issues with finances or utilities. Interviews with Residents confirmed that eight of eight residents have not experienced facility being in disrepair. Eight of eight residents confirmed that no staff have tried persuading residents to move over to Memory care unit Grace Gardens and residents claim no staff have financially abused them. Eight of eight residents and twelve of twelve staff all confirm that facility is providing residents with three meals daily, providing medications on daily schedule, as well as confirming facility has had no issues with electricity & water. Interviews with eight of eight residents confirms that residents feel respected, personal rights are being honored and residents appreciate level of care being provided by staff. Observations made revealed that facility is providing food & beverage, medications, activities, running water, and power. Observations made confirm facility is following infection control policies. Based on interviews conducted and records reviewed, this agency has investigated the complaint alleging Staff may be financially abusing residents and staff violated residents' personal rights . We have found that the complaint was unfounded, meaning that the allegation was false, could not have happened and/ or is without reasonable basis. An exit interview was conducted with facility representative and a copy of this report was reviewed and provided at the time of this visit.