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Inspection visit

complaint

TOWN & COUNTRYLicense 300600977
Clean visit · 0 citations

Inspector’s narrative

What the inspector wrote

Facility provided documentation showing when residents refuse showers. Staff state residents are observed every 15 minutes and incontinence care is provided at a minimum 3-4 times per shift. LPA observed residents relaxing in the facility and all appeared clean. Facility staffing levels are as follows: 6-8 caregivers/ 2 med techs/ lead and an LVN on 1st and second shifts and 5 caregivers/ med tech or LVN on NOC shift. Interviews with staff confirm staffing levels. LPA observed ample staffing during the visit. Based on observations made and interviews conducted, LPA is unable to corroborate the allegations. Therefore, the allegations are deemed unsubstantiated, meaning that although the allegations may have happened or are valid, there is not a preponderance of the evidence to prove that the alleged violations occurred. Exit interview was conducted and copy of the report was provided to the facility.

Citations

2 citations recorded*CCLD

What does Type A vs Type B mean?

Type A. Serious citation. Imminent or substantial risk to children. The regulator requires corrective action immediately and may impose a civil penalty.

Type B. Lower-severity citation. Corrective action required, no imminent risk. The regulator monitors compliance on the next visit.

  • 87309(a)Type A

    Except as specified in subsection (b), the licensee shall ensure that disinfectants, cleaning solutions.. which could pose a danger to residents are in locked storage and are not left unattended if outside the locked storage. This req is not met as evidenced by: Based on observation, License failed to ensure cleaning supplies were secured. This poses an immediate health and safety risk to residents in care.

  • 87464(f)(4)Type A

    Basic services shall at a minimum include: Personal assistance and care as needed by the resident..., with those activities of daily living such as.. assistance with taking prescribed medications.. This requirement is not met as evidenced by: Based on record review, Licensee failed to ensure residents were provided assistance with taking medication. Residents #1 and 2 missed multiple medications due to refills pending. This poses an immediate health and safety risk to residents in care.

FAQ · About this visit

Common questions about this visit

What happened during the August 13, 2025 inspection of TOWN & COUNTRY?

This was a complaint inspection of TOWN & COUNTRY on August 13, 2025. The inspection found no deficiencies and no citations were issued.

Were any citations issued to TOWN & COUNTRY on August 13, 2025?

No citations were issued during this inspection. The facility was found to be in compliance with all applicable regulations.

What type of inspection was this?

This was a complaint inspection. Complaint inspections are triggered when someone reports a concern about the facility to CCLD.

SourceView on CCLDView original report

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Data from CCLD public records. Last updated . If you believe any information is inaccurate, report it here.