Complaint·October 28, 2025

On August 20th, LPA inspected six MC apartment units and observed ample supply of briefs in the cabinets of the resident units. LPA observed donation hygiene supplies in the janitor's room which was secured. Seven out of the seven staff interviewed confirmed that the lead caregiver is in possession of the janitor's room key and found no issues with obtaining the key. Five out of the seven residents confirmed that the hygiene supplies are in their respective units. The remaining two residents could not be qualified due to their medical condition. Therefore, this agency has investigated the complaint and based on the observations made and the interviews which were conducted the following allegation: Staff do not have access to supplies for residents is deemed UNFOUNDED. We have found that the complaint was unfounded, meaning that the allegation was false, could not have happened and/or is without a reasonable basis. We have therefore dismissed the complaint. An exit interview was conducted with Director of Resident Services Sara Modugno, and a copy of this report was provided at exit. Based on LPA's observations, the preponderance of evidence standard has been met, therefore the following allegation, Facility is in disrepair, is deemed SUBSTANTIATED as per the Title 22, Division 6, Chapter 8 of the California Code of Regulations. A deficiency is being cited on the attached LIC-9099D. An exit interview was conducted with Director of Resident Services Sara Modugno, and a copy of this report including the LIC9099-D and the appeal rights were provided at exit. Based on the interviews, two out of seven residents denied the allegation while the remaining three residents indicated that staff assistance is not needed due to their independence with their Activities of Daily Living (ADLs), and the remaining two residents interviews could not be qualified due to their medical conditions. Based on the review of the shift schedule and time cards for the month of August 2025, three sample days were reviewed: August 13, 15, and 16, 2025. On Wednesday, August 13th, there were 8 caregivers working the AM shift (6:30am-2:30pm); 7 in the PM shift (2:00pm-10:30pm); and 6 noc shift (10:00pm-6:30am). On Friday, August 15th, 7 caregivers were working the AM/PM shifts and 4 in the noc shift. On Saturday, August 16th, there were 7 caregivers working the AM/PM shifts and 6 in the noc shift. In addition to the full time caregivers mentioned above, there are leads/medication technicians that also assist during breaks and when additional staff are needed upon request which was corroborated by six out of seven staff. The investigation revealed that there was insufficient corroborating evidence to support the allegation of not meeting the resident's needs due to lack of staff, therefore, the investigation is deemed UNSUBSTANTIATED. An exit interview was conducted with Director of Resident Services Sara Modugno, and a copy of this report was provided at exit.