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Inspection visit

complaint

TOWN & COUNTRYLicense 3006009772 citations on this visit
2 citations recorded

Inspector’s narrative

What the inspector wrote

Based on interviews conducted and record review, the preponderance of evidence standard has been met. Therefore, the above allegations are deemed SUBSTANTIATED as per the Title 22, Division 6, Chapter 8 of the California Code of Regulations . Deficiencies are being cited on the attached LIC-9099D. An exit interview was conducted and a copy of this report as well as the appeal rights were provided at exit. Therefore, the allegation is deemed unsubstantiated, meaning that although the allegation may have happened or are valid, there is not a preponderance of the evidence to prove that the alleged violation occurred. Exit interview was conducted and copy of the report was provided to the facility.

Citations

2 citations recorded*CCLD

What does Type A vs Type B mean?

Type A. Serious citation. Imminent or substantial risk to children. The regulator requires corrective action immediately and may impose a civil penalty.

Type B. Lower-severity citation. Corrective action required, no imminent risk. The regulator monitors compliance on the next visit.

  • 87464(f)(4)Type A

    Basic services shall at a minimum include: Personal assistance and care as needed by the resident and as indicated in the pre-admission appraisal, with those activities of daily living such as dressing, eating, bathing and assistance...This req is not met as evidenced by: Based on interviews conducted and record review, Licensee failed to ensure personal assistance with incontinence care was provided to R1 which poses an immediate health and safety risk to residents in care.

  • 87468.2(a)(4)Type A

    In addition to the rights.., residents shall have all of the following personal rights: To care, supervision, and services that meet their individual needs and are delivered by staff that are sufficient.. to meet their needs. This req is not met as evidenced by: Based on interviews conducted and record review, Licensee failed to ensure R1 was provided timely incontinence care. From 12/07-12/10/ 2025, there are six pendant calls with a response time over 30 minutes which poses an immediate health and safety risk to residents in care.

FAQ · About this visit

Common questions about this visit

What happened during the April 18, 2026 inspection of TOWN & COUNTRY?

This was a complaint inspection of TOWN & COUNTRY on April 18, 2026. 2 citations were issued: 2 Type A (serious).

Were any citations issued to TOWN & COUNTRY on April 18, 2026?

Yes, 2 citations were issued (2 Type A, 0 Type B). The first citation was for: "Basic services shall at a minimum include: Personal assistance and care as needed by the resident and as indicated in th..."

What type of inspection was this?

This was a complaint inspection. Complaint inspections are triggered when someone reports a concern about the facility to CCLD.

SourceView on CCLDView original report

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Data from CCLD public records. Last updated . If you believe any information is inaccurate, report it here.