complaint·May 10, 2023

It was alleged that resident's medical devices are uncleaned and unsanitary. Out of the 11 interviews conducted, 11 of the interviews did not corroborate with the allegation by stating that staff assist with, or offer to clean resident’s medical devices, if it is observed to be dirty or unsanitary. During the visit conducted on 4/13/23, LPA conducted tours of resident rooms, and common resident areas, and observed that the residents had medical devices that were clean. It was alleged that facility is not following Infection Control Requirements. Out of the 11 interviews conducted, 11 interviews did not corroborate with the allegation by stating that since COVID-19, the facility has implemented Infection Control Requirements, and “still follows” the guidelines for cleaning, sanitization and disinfecting. 4 interviews also added that Infection Control is now a “normal thing” and “is exercised for good measure”. During LPA’s visit on 4/13/23, it was observed that the facility has Infection Control posters posted in the hallways, of which 7 of the interviews stated it serves as “good reminders”. LPA reviewed the facility binder of the monthly Infection Control Requirement trainings and invoices, and it was observed that the facility conducts monthly meetings to review Infection Control practices with all staff. Based on observations and review of documents obtained, we have found that the allegations indicated were UNFOUNDED, meaning that the allegations were false, could not have happened and/or is without a reasonable basis. An exit interview was conducted an a copy of this report was provided and explained to HWD Croslin. It was alleged that facility is misplacing resident's laundry. Out of the 11 interviews conducted, 4 stated that there were no concerns regarding laundry misplacement, 5 interviews were unable to provide further information regarding this allegation, and in 2 of the interviews, it was reported that if there is a staff member on duty who is new, or is not yet familiar with residents, then another staff member will assist in locating the resident and return their belongings. LPA reviewed the laundry and staff schedule. Based on the information gathered during the investigation and review of documents obtained, LPA is unable to ascertain if the allegation occurred as reported. Although the allegations indicated may have happened or is valid, there is not a preponderance of the evidence to prove or refute the alleged violations occurred; therefore, these allegations are deemed UNSUBSTANTIATED. An exit interview was conducted an a copy of this report was provided and explained to HWD Croslin.