complaint·June 5, 2025

Resident sustained multiple falls due to lack of care and supervision Records reviewed indicated that facility staff had documentation of daily charting for residents in care including any incidents that occurred. Interviews conducted indicated that the facility had appropriate staffing to meet the care needs of the residents in care. The facility completed the appropriate assessments for residents in care and documented all care plan meeting with resident families or power of attorneys. The allegation that resident sustained multiple falls due to lack of care and supervision is unsubstantiated. Facility failed to obtain timely medical attention for residents exhibiting medical distress Records reviewed indicated that staff conducted status checks and observations for residents in care. Staff adequately provided timely medical care and initiated emergency services in a timely manner. Interviews conducted indicated that staff obtained timely medical attention for residents in care. Records reviewed and interviews conducted support that staff obtained timely medical attention for residents, therefore the allegation is unsubstantiated. Facility double billed residents Interviews conducted indicated that resident’s responsible party were content with the care that was being received at the facility. The resident’s responsible party did not mention that the facility had double billed for services provided. Interviews with facility management indicated that there was no discrepancy in billing or payments. The allegation facility double billed resident is unsubstantiated. **Report continued on 9099-D2 page** Staff are discouraging other staff to report incidents involving residents in care. Records reviewed indicated that staff were reporting and sending incident reports to The Department. Staff checked on residents in care based on their care needs and care plan. The staff would then report their observations and document for each resident. The allegation staff are discouraging other staff to report incidents is unsubstantiated. Licensee was advised a copy of this report will be sent via certified mail. Two copies of this report will be sent. The Licensee is to sign and return a copy to the Orange County Regional office.