complaint·February 3, 2026

S2 stated that staff do a good job at assessing the residents and determining if a resident needs to go to the Hospital. Regarding the allegation that Residents were no receiving hygiene care, the following was revealed: During the course of the interviews with residents, R4 reported that she does not need much assistance and stated that her hygiene needs are being met. Per R5 through R9, they are receiving hygiene care and/or reported that they get assistance with showers, with washing their clothes and bedding and with cleaning their apartment. During the interviews with staff, S1 reported that staff follow a shower schedule. S1 stated that housekeeping cleans the apartment and stated that the laundry staff assist with washing the bedding and clothes. Per S2, staff help the residents with their shower and reported that some residents refuse to shower. Based on the information gathered during the investigation and review of documents obtained, LPA is unable to ascertain if the allegations occurred as reported due to conflicting information. Although the allegations may have happened or are valid, there is not a preponderance of the evidence to prove or refute the alleged violations occurred; therefore, these allegations are deemed UNSUBSTANTIATED. For today’s visit, there were no citations issued per Title 22, Division 6 of the California Code of Regulations. LPA conducted an exit interview with facility representative, and a copy of this report was provided to the facility.