complaint·March 23, 2023

This department has investigated the complaint alleging that staff did not follow physician's orders. LPA conducted record reviews such as but not limited to: the resident's physician report, medication record, prescribed medication log (including PRN medication), incident reports, physician orders, staff roster, and resident roster. LPA conducted a total of 9 interviews, which consisted of staff, residents, and responsible parties. 9 out of the 9 interviews conducted did not corroborate with the allegation due to reporting that the facility does follow the physician orders. Responsible parties also reported that there were no concerns regarding not following physician orders. Per interview and record review, PRN medications are only given to a resident as needed, and that the resident must request for the medication prior to receiving it. LPA reviewed the PRN medication log of the resident (December 2022) and it has been documented that the facility staff did give the medication (Imodium) to the resident per request between the dates of 12/14/22-12/25/22. Based on observations and review of documents obtained, we have found that the complaint was UNFOUNDED, meaning that the allegation was false, could not have happened and/or is without a reasonable basis. This department has investigated the complaint alleging that staff did not facilitate medical tests for resident. LPA conducted a total of 9 interviews, which consisted of staff, residents, and responsible parties. 9 out of the 9 interviews conducted did not corroborate with the allegation. 5 out of the 9 interviews reported that the facility is partnered with a company called "Trident Care", who provides services such as: x-rays, blood work, ultra sounds and urine testing to the residents at the facility, and that once results are received, Trident Care, the facility, the resident's physician and responsible parties (if applicable) remain in communication regarding the resident's condition and results. LPA conducted record reviews such as but not limited to: the resident roster, staff roster, the resident's physician report, resident's medical lab requests, and the resident's medical lab test results. Upon review, it was found that the physician or physician assistant signed the forms as verification that the resident's medical testing was completed and received. Based on observations and review of documents obtained, we have found that the complaint was UNFOUNDED, meaning that the allegation was false, could not have happened and/or is without a reasonable basis. For today's visit, no citations were issued. An exit interview was conducted with Assistant Director-Jackie Arreaga, Assistant Director of Nursing-Marybeth Melby, and a copy of this report was provided to the facility.