Complaint·October 19, 2023

CONTINUED FROM FORM LIC9099 Regarding the allegation that Staff did not prevent a resident from harming another resident, the following has been concluded: Various conflicting accounts of the incident reported were made during the investigation of the present complaint. The alleged confrontation occurred in a high-traffic area of the facility, however the resident making the allegations was unable to identify any outside witness who could have corroborated their account. As a result, even though it cannot be fully ruled out that some physical contact between residents R1 and R2 may have occurred, none of the evidence gathered during the investigation can confirm that it did actually occur. Facility staff can thus not be held responsible for circumstances that the Department was unable to corroborate. The allegation is therefore found to be Unsubstantiated, meaning that although the allegation may have happened or is valid, there is not a preponderance of evidence to prove that the alleged violation did occur. Regarding the allegation that Staff did not seek timely medical attention for a resident, the following has been concluded: Based on interviews and records reviewed, it was determined that the facility had received the request from resident R1 to be transported to a primary care provider and that transportation was provided according to the facility's bus schedule established by facility staff upon expressed needs. As a result, the allegation is found the be Unsubstantiated, meaning that the preponderance of evidence standard has been met. LIC9099-D generated due to a system error. An exit interview was conducted and a copy of this report along with appeal rights was provided to a facility representative. An exit interview was conducted and a copy of this report was provided to a facility representative