Complaint·October 25, 2023

CONTINUED...Six of six interviewees indicated (R1)s level of care/change of condition occurred shortly after move in as evidence by (R1)s increased incontinence care and poor medication medication as evidence by six of six interviewees indicated (R1) has medication all throughot her apartment. Six of six interviewees indicated (R1) was relocated two times in a two year time frame due to (R1)s incontinence and refusing care assistance. Former (ED) Silverman and Former Director of Health Care Tracii Brown indicated "Facility had not been charging (R1) for many of the services being provided and requested by (R1) as evidenced by daily food delivery room services multiple times per day and regular housekeeping/ laundry services requests. Documentation review of Individual Needs and Services Plan for (R1) indicate increased level of care needs in comparison to initial needs and services plan and admission agreement fee dated 5/26/2019. Regarding the allegation, "Resident reported personal items missing" and "Facility is not keeping an inventory list for the resident," the investigation revealed the following: Six of six interviewees indicated (R1) received amazon packages on a regular basis and when informed about importance of updating personal inventory list that (R1) would become upset indicating "no need to document everything purchased. I have receipts for everything." During the course of the investigation, LPA Quiroz requested list of missing items and proof of receipts for missing items from (R1) to assist with the investigation, (R1) indicated "I don't know where they're at. I should not have to show them to anyone. You should believe me." The department has investigated this complaint. Therefore based on the preponderance of evidence gathered through interviews, observations conducted by LPA Quiroz and documentation review, the allegations that the "Resident was charged for services not rendered, "Resident reported personal items missing, and "Facility is not keeping an inventory list for the resident" are deemed UNFOUNDED, meaning that the allegations were false, could not have happened and/or are without a reasonable basis. No deficiencies cited during today's visit. An exit interview was conducted with Executive Director Assistant Tami Olsen, and a copy of report and LIC 811- Confidential Names were provided at exit.