Complaint·November 28, 2023

CONTINUED FROM FORM LIC9099 LPA then attempted or conducted resident interviews with six randomly selected residents who are both indicated to be on Medication Management and receiving incontinence supplies from the facility directly. Additional resident interviews had been conducted during prior facility visits investigating other complaints filed against the facility. Regarding the allegation that Staff left resident in soiled clothing for an extended period of time causing a rash, the following has been concluded: Evidence gathered through record reviewed and interviews conducted was insufficient to corroborate that any individual residents were left in soiled clothing with obtaining timely assistance from staff. Regarding the allegation Resident not administered medication as prescribed, the following has been concluded: Based on a review of electronic medication administration records as well as multiple interviews with residents on Medication Management conducted on November 11, 2022 and November 28, 2023, no specific instance of residents identified as requiring medication assistance per their assessment not receiving their medication in accordance to the prescription orders on file with the facility. Regarding the allegation that Staff does not provide adequate food service for residents, the following has been concluded: Based on interviews conducted with residents and staff, no evidence of meals not being provided was found. LPA was able to verify the facility's system established to keep track of specific tray service requests and observed that all meals on the dates reviewed were accounted for. Additionally, no complaints regarding food not being served altogether were made during the resident interviews conducted. As a result, all three allegations listed above are found to be Unsubstantiated, meaning that although the allegations may have happened or are valid, there is not a preponderance of evidence to prove that the alleged violations occurred. An exit interview was conducted and a copy of this report was provided to a facility representative.