Complaint·May 14, 2025

CONTINUED FROM FORM LIC9099 Regarding the allegation that Staff are not implementing proper infection control practices at the facility , the following has been concluded: LPA reviewed the facility's Infection Control Plan as well as documentation of the precaution measures taken during the occurrence of a COVID and norovirus outbreaks in January 2025. Precautions and hygiene measures appeared sufficient. Staff and resident interviews did not evidence any concerns regarding precautions taken. Additionally, adequate reporting and follow-up with the Orange County Public Health Department were evidenced. Regarding the allegation that Staff was not sufficient in numbers to meet the needs of residents in care , the following has been concluded: Care staff assignments for the month of January 2025 were provided and reviewed along with assignments for the day of the present visit. Per their review, it was determined that a minimum of six staff per shift for the Sage and Memory Care units combined and six staff per shift for the rest of the Assisted Living residents were scheduled and present. The overnight shift is covered by an average of six to eight staff total, half for Sage and Memory care and half for the Assisted Living. Staff and residents interviewed did not evidence needs that were not met as a result of insufficient staffing. As a result, both allegations listed above are found to be Unsubstantiated, meaning that while the alleged incidents may have occurred, or the concerns may be valid, there is not a preponderance of evidence to prove that the alleged violations took place. An exit interview was conducted and a copy of this report was provided to a facility representative.