Complaint·April 28, 2023

Administrator acknowledges has not allowed a visitor for Resident 1 (R1) due to family has told the facility to not allow a specific visitor. Based on interviews with Administrator she does not have any court order document on file that would exclude visitors from visiting R1. LPA was unable to conduct interviews with residents as 2 residents did not wish to be interviewed and the remaining 2 were unable to be interviewed. Interview conducted with 1 resident indicated their family visits almost every day. Based on the preponderance of evidence through interviews and observations the allegation that Staff refuse resident to have visits is SUBSTANTIATED, meaning the complaint allegation was valid and that a violation has occurred. The following is being cited per California Code of Regulations Title 22 Division 6 Chapter 8. An exit interview was conducted and a copy of this report and appeal rights was provided to the Administrator.