Complaint·April 22, 2026

4 out of 4 staff interviewed reported they call 911 if required and 911 is not called for lift assistance. LPA contacted the Orange County Fire Authority but the First responders who responded to the calls were not available for interview. The Administrator reported that in memory care 911 is called in case of head injury that the resident may not be able to report. Both incidents listed above took place in memory care. 4 out of 4 staff interviewed reported that they would assist residents off the floor after a fall if there are no injuries and no signs of head injury and the resident is not in pain. Based on the evidence gathered the allegation is deemed unsubstantiated, although the allegation may have happened or is valid, there is no preponderance of evidence to prove the alleged violation did or did not occur. An exit interview was conducted and a copy of the report provided.