complaint·June 22, 2022

Witnesses state being advised that the resident needed to move out of the facility immediately. Facility Administrator and Resident Services Director deny advising family that the resident needed to move out immediately and were following corporate protocol to provide a care companion while awaiting results from the urinalysis. Per facility, if the urinalysis came back positive, the resident would need a care companion until the resident was back at baseline. If the test was negative, a care companion would be required permanently or R1 could move to memory care. Facility states resident was offered a bed in the memory care unit which family declined . Facility indicates a room was available in the memory care and provided documentation to LPA. Witnesses deny that a room was made available for the resident. Due to conflicting information, LPA is unable to corroborate the allegations. Therefore, the allegations are deemed unsubstantiated, meaning that although the allegations may have happened or are valid, there is not a preponderance of the evidence to prove that the alleged violations occurred. An exit interview was conducted with Administrator and a copy of this report was provided to facility.