complaint·February 21, 2025

CONTINUED FROM FORM LIC9099 Regarding the allegation that Staff is mismanaging medication , the following has been concluded: Based on interviews conducted with residents and staff as well as a review of medication administration records for multiple residents, LPA observed that glucose measurements and insulin dispensation were adequately documented and appeared to be provided as prescribed. No other evidence of medication mismanagement were found during the present visits as well as during an unannounced review conducted during the facility's annual visit on February 11, 2025. Regarding the allegation that Staff do not meet incontinence needs , the following has been concluded: During both visits, licensing staff toured the premises and found them to be sanitary with no smells. A list of residents with incontinence was provided and four rooms assigned to resident with incontinence were visited. No smells, stains or other signs of inadequate incontinence management were found during either visits. No residents or staff interviewed evidenced issues either. Regarding the allegation that Residents personal rights are being violated , the following has been concluded: During each visit, LPA observed that all residents ambulating in the common areas, relaxing in activity spaces or relaxing in their own bedroom were dressed in clean clothing. None of the interviews conducted evidenced concerns regarding personal rights violations. Regarding the allegation that Facility staff do not provide transportation to medical appointments , the following has been concluded: The facility has a courtesy van and will assist with arranging transportation to appointments as needed as confirmed by staff interviews. Additionally, interviews conducted did not evidence any specific instances during which necessary transportation could not be obtained. Based on the investigation conducted, the four allegations are found to be Unsubstantiated, meaning that although the above allegations may have happened there is not a preponderance of evidence to prove the alleged violations occurred. An exit interview was conducted and a copy of this report was provided to a facility representative.