complaint·September 3, 2025

R egarding the allegation that facility failed to provide adequate care and supervision, the following was revealed: During the course of the investigation LPA reviewed documents including the New Horizon Lodge, Inc. staff schedule dated August 10, 2025, through August 23, 2025. Per staff schedule on average there are two caregivers and one Medication Technician (MT) for the morning shift from 6:00 a.m. to 2:30 p.m. and for the afternoon shift from 2:00 p.m. to 10:30 p.m. and there is one caregiver and one MT for the night shift from 10:00 p.m. to 6:30 a.m. During the course of the interviews with residents, R1 reported that the facility provides adequate care and supervision. R3 stated that the residents are provided with adequate care and supervision and reported that staff care a lot. Per R4, staff are nice and helpful. R4 stated that staff provide the residents with adequate care and supervision. During the course of the interviews with staff, S1 reported that staff provide the residents with adequate care and supervision and stated that they usually assist the residents within five minutes. Per S2, staff make sure that the residents are provided with adequate care and supervision. Regarding the allegation that facility staff did not notice a change in the resident’s condition, the following was revealed: During the course of the interviews with residents, R1 reported that staff check when the residents’ have a change in condition. Per R3, staff care a lot and stated that staff keep notes on the residents’ conditions. R4 reported that staff keep track of the residents' change in condition. During the course of the interviews with staff, S1 reported that when she notices a change in condition in a resident, she will report it to the Wellness Director. S2 stated that when staff notice a change in condition in a resident that staff will report it to management. Regarding the allegation that facility staff failed to assist resident during meal service, the following was revealed: During the course of the interviews with residents, R1 reported that staff will assist those residents who need assistance with their meals and stated that the residents have not complained about not being assisted during meals. Per R2, staff will assist the residents during meals if the residents need help. R3 reported that staff will assist the residents with their meals. Per R4, this place is better than some places. R4 reported that staff will assist the residents during meals. During the course of the interviews with staff, S1 reported that staff will assist the residents with their meals when they need assistance or if they are sick. CONTINUED ON LIC9099-C... Based on the information gathered during the investigation and review of documents obtained, LPA is unable to ascertain if the allegations occurred as reported due to conflicting information. Although the allegations may have happened or are valid, there is not a preponderance of the evidence to prove or refute the alleged violations occurred; therefore, these allegations are deemed UNSUBSTANTIATED. For today’s visit, there were no citations issued per Title 22, Division 6 of the California Code of Regulations. LPA conducted an exit interview with AD Barrios, and a copy of this report was provided to the facility.