complaint·September 3, 2025

Regarding the allegation that facility did not meet the residents’ bathing needs, the following was revealed: During the course of the interviews with residents, R1 reported that staff will assist the residents with bathing as needed and stated that staff have asked her if she needs help when showering. Per R2, staff will assist the residents with their showers. R3 reported that staff help her with her showers and reported that staff do a great job. Per R4, staff will assist those residents that need help with showering. During the course of the interviews with staff, S1 reported that staff are meeting the residents' bathing needs and stated that residents are offered to shower but some refuse to shower. Regarding the allegation that facility did not provide resident with linen, the following was revealed: During the subsequent visits on August 22, 2025, and September 3, 2025, LPA toured the facility and observed that the facility has extra supplies of clean linen such as blankets, flat sheets, comforters, pillowcases and towels. During the course of the interviews with residents, R1 reported that she gets provided with blankets, bed sheets, pillowcases, and bedspreads. Per R2, the facility provides the residents with linen. R3 reported that staff provide her with linen and stated that her linen gets replaced as needed. Per R4, staff provides him with enough linen and reported that his linen gets washed weekly or as needed. During the course of the interviews with staff, S1 reported that the residents are provided with linen and stated that the linen get replaced as needed. S2 stated that the facility provides the residents with linen and stated that it can get replaced weekly or as needed. Based on the information gathered during the investigation and review of documents obtained, LPA is unable to ascertain if the allegations occurred as reported due to conflicting information. Although the allegations may have happened or are valid, there is not a preponderance of the evidence to prove or refute the alleged violations occurred; therefore, these allegations are deemed UNSUBSTANTIATED. For today’s visit, there were no citations issued per Title 22, Division 6 of the California Code of Regulations. LPA conducted an exit interview with AD Barrios, and a copy of this report was provided to the facility.