complaint·September 3, 2025

Regarding the allegation that facility staff handled resident in a rough manner, the following was revealed: During the course of the interviews with residents, R1 reported that staff are helpful and stated that staff have never handled her in a rough manner. Per R2, staff do not handle the residents in a rough manner. R3 reported that staff have never handled her in a rough manner. Per R4, staff have never handled him in a rough manner. During the course of the interviews with staff, S1 reported that she has not observed any staff members assisting residents in a rough or abusive manner. During the course of the interviews, AD reported that he did not receive any report or concerns about staff’s attitude toward residents. Regarding the allegation that staff are not treating resident’s rash, the following was revealed: During the course of the interviews with residents, R1 reported that she has never had a rash and stated that she is happy here. Per R2, staff will help the residents if they have a rash. R3 stated that she has never developed a rash and reported that if she had a rash that staff would help her treat it. Per R4, if a resident had a rash staff would follow up with the Doctor. During the course the interviews, S1 reported that if she saw a rash that she would report it to the caregiver or to the nurse. Based on the information gathered during the investigation and review of documents obtained, LPA is unable to ascertain if the allegations occurred as reported due to conflicting information. Although the allegations may have happened or are valid, there is not a preponderance of the evidence to prove or refute the alleged violations occurred; therefore, these allegations are deemed UNSUBSTANTIATED. For today’s visit, there were no citations issued per Title 22, Division 6 of the California Code of Regulations. LPA conducted an exit interview with AD Barrios, and a copy of this report was provided to the facility.