complaint·August 13, 2021

facetime calls were approved for the weekly Wednesday calls. If calls were unable to be connected via facetime then regular phone calls would be made. It is unknown what injury complainant was referring to. The injury that was cited was from a year prior due to a fall. Medical treatment was obtained. Based upon interviews and a review of records, the allegations above are unfounded, meaning the allegations are false, could not have happen or are without a reasonable basis. Administrator and staff were following the direction of R1’s Public Guardian. We have therefore dismissed the complaint. An exit interview was conducted and a copy of this report was provided to Maila Enriquez.