complaint·September 9, 2025

Based on interviews with 3 out of 3 staff they deny the allegation that they handled residents in a rough manner. Per interview with 1 out of 3 residents, resident denied staff handled them in a rough manner. LPA Mendivil was unable to interview 2 out of 3 residents due to 2 resident being unavailable. Based on interviews with 3 out of 3 staff deny the allegation that staff spoke to resident in an inappropriate manner, interviews with staff indicate they have to speak loudly with residents as 2 are hard of hearing. 3 out of 3 staff deny the allegation that they have denied water. Per LPA Mendivil’s observation LPA Mendivil observed 3 out of 3 residents had their own water cups and they were filled up on 11/20/2023. Per interviews with 3 out of 3 staff stated they answer all calls even at nighttime as the staff sleeps in a room near all residents. Based on interviews with 1 out of 3 residents stated staff answers their call buttons within 2 minutes. Due to the lack of corroboration of the allegations by staff and residents the allegations Staff handled resident in a rough manner, Staff spoke to resident in an inappropriate manner, Staff denied resident water and Staff did not respond to resident's call button are determined to be UNSUBSTANTIATED, meaning that although the allegation may have happened or are valid there is not a preponderance of evidence to prove the alleged violations did or did not occur. No deficiencies cited. An exit interview was conducted and a copy of this report was provided to facility representative.