complaint·April 14, 2026

On this day, Licensing Program Analysts (LPAs) Andrea Mendivil and Kimberly Lyman made an unannounced visit to conduct a compaint investigation. LPAs were greeted and granted entry into the faciltiy by staff and explained the reason for the visit. The Department received a complaint on 04/13/2026. During the course of the visit LPAs obtained copies of staff roster and reviewed a random selection of 6 staf members records. Regarding the allegation uncleared staff providing care to residents the investigation revealed the following: It was alleged that uncleared staff were providing care to residents, per review of staff criminal records clearance and staff roster all staff have obtained a criminal record clearance and are associated to the faciltiy. Therefore based on the preponderance of evidence through records reviewed the allegation uncleared staff are providing care to residents is determined to be UNFOUNDED, meaning that the allegation is false, could not have happened and/or is without a reasonable basis. Exit interview conducted and a copy of this report was left at the facility.