complaint·October 14, 2025

LPA interviews with three out of five staff stated R1 has hoarding tendencies. Two out of five staff added R1 has had help to declutter R1's room. Physician's report for R1 stated diagnosis of compulsive hoarding. Regarding the allegation staff are going through residents personal belongings without consent, it was reported personal items have been moved in R1's room including hearing aids. LPA interview with R1 stated R1 had one of their two hearing aids missing for about 3 weeks. R1 stated they later found the second hearing aid on the floor next to the bed. R1 stated they did not witness a staff member move their hearing aids or other personal items. LPA interviews with two out of two additional residents stated they have not had any staff move their personal belongings without their consent. Based on Department interviews and record review, LPA is unable to corroborate the allegations. Therefore, the allegations are deemed to be UNFOUNDED, meaning that the allegations were false, could not have happened and/or are without a reasonable basis. Exit interview was conducted and a copy of this report was left at the facility.