complaint·May 5, 2026

In an interview with another resident’s responsible party, it was stated that staff are helpful and check on their mother several times a day, and that they “couldn’t ask for better care.” Based on a review of records, there was no documentation indicating that R1 was hospitalized and or any incident reports. LPA also attempted to obtain additional records/information regarding the allegation; however, further details could not be obtained from the facility, and current facility staff were not working at the time of the alleged incident. Based on interviews and records reviewed during the investigation, LPA Lee was unable to corroborate the allegation. Although the allegation may have happened or is valid, there is not a preponderance of evidence to prove the alleged violation(s) did nor did not occur, therefore, the allegation is unsubstantiated. An Exit Interview was conducted with (FDA) Arrellano and a copy of this report was provided to the facility via email. A certified copy will be sent to the facility mailing address.