complaint·October 9, 2025

Regarding the allegation that facility did not maintain accurate facility records for resident in care, the following was revealed: During the course of the interviews four of six residents interviewed denied the allegation. LPA was not able to qualify and/or interview two of six residents. During the course of the interviews with residents, R1 reported that he had no concerns about his medical records. Per R2, he has no concerns with facility maintaining his records. R4 stated that management keep the resident records in order. During the subsequent visit on September 17, 2025, Licensee did not have records for R6. Per California Code of Regulation, under Resident Records 87506 (a)(e) it states original records or photographic reproductions shall be retained for a minimum of three (3) years following termination of service to the resident. Based on the information gathered during the investigation and review of documents obtained, LPA is unable to ascertain if the allegations occurred as reported due to conflicting information. Although the allegations may have happened or are valid, there is not a preponderance of the evidence to prove or refute the alleged violations occurred; therefore, these allegations are deemed UNSUBSTANTIATED. For today’s visit, there were no citations issued per Title 22, Division 6 of the California Code of Regulations. LPA conducted an exit interview with AD Ringor, and a copy of this report was provided to the facility.