complaint·December 27, 2023

conducted with 2 of 4 residents in care revealed that they felt that they get the care they need, they always have a two caregiver assistance, they get the physical therapy that is needed, and they get assistance when requested. Residents indicated that they had no concerns with their care and felt they were getting the care that they needed. Records review indicated that resident (R1) care plan 1 person assists with showers, 2 persons assist with transfers and is on level 4 care plan. Resident (R2) care plan indicates they need med assistance, escorting, 4 safety checks per shift and is on level 4 care plan. Resident (R3) care plan indicates that resident requires 1 person assist, escort resident as needed, 2 persons transfer assist and is on level 4 care plan. Resident (R4) log indicates that they get repositions every 2 hours, 2 persons assist transfer and is a care plan level 3. There were no indications that residents required a higher level of care or care that the facility could not provide. Based on the information mentioned above, the Department is unable to ascertain if the allegation occurred as reported. Although the allegations may have happened or is valid, there is not a preponderance of evidence to prove or refute the alleged violation occurred; therefore, this allegation is deemed Unsubstantiated. An exit interview was conducted with facility representative and a copy of this LIC9099 report was left at the facility.